Frequently asked questions
Quick answers to the questions teams ask most often about Growmax ARC — what it covers, what it does not, and how the pieces connect.
Is Growmax ARC accounting software?
No. Growmax ARC is a revenue and commerce platform, not accounting software. It manages your commercial operations — quotes, orders, shipping, invoicing, collections, purchasing, and inventory — and integrates with accounting software (for example, Zoho Books) for your general ledger and statutory accounting.
Can I email invoices to customers from the invoice screen?
Not currently. Invoices cannot be emailed directly from the invoice screen. You can share invoices as PDF documents, and buyers can also view their invoices themselves in the Customer Portal and Buyer Mobile App.
How do my customers pay online?
Online payments are processed through your connected payment gateways. Growmax ARC integrates with Stripe and Razorpay — connect them in Settings > Integrations. Buyers on the mobile app can also choose cash on delivery (COD).
Does the Field Sales App work without internet?
Yes. Reps can capture orders offline, and the app syncs automatically when connectivity returns. The daily journey plan, GPS check-in/check-out, Customer 360, and commission summary are also available in the app.
How do buyers log in to the mobile app?
With a one-time passcode (OTP) — a password-free code sent by email or WhatsApp. No passwords to remember or reset.
Can buyers order above their spending limit?
That is up to the buyer's own organization. Buyer organizations with internal spending limits route orders that exceed a team member's limit to a designated approver, who approves or declines the order in the portal. On your side, you separately control each customer's credit limit and payment terms. See Buyer accounts, teams, and approvals.
Who approves new buyer signups?
You do. New registrations from your storefront land in the Pending Approvals tab of the customer list, grouped per sales representative with a sidebar badge. You activate or reject them, individually or in bulk. See Approve new customer signups.
Are all features included in every plan?
No. Some features depend on your subscription plan — for example, stock transfers between warehouses. Your Growmax representative can confirm what your plan includes.
What integrations are available?
In Settings > Integrations you can connect Zoho Inventory, Stripe, Razorpay, and WhatsApp. You can also build your own integrations with the platform's API keys.
What do the AI features cost?
AI features — such as generating product content from product images — draw from an AI credit balance. You can view your balance, top up, and review usage history in Settings > AI credits.