Table of Contents
- What is Product Catalogue Management in Ecommerce?
- 5 Challenges and Solutions for Managing Ecommerce Catalogues
- Using multiple platforms to sell
- Establishing customer trust
- Insensitivity to the needs of various audiences
- Excessive returns
- Product labels that aren't correct
- Organize and manage the procedure
- Develop and maintain trust
- Suggestions for related and complementary items
- Be creative
- Sort products correctly
- Last but not least, don't overlook the classic catalogue
The importance of e-commerce product catalogue management cannot be overstated because it contains every detail about your products and inventory. It has up-to-date product information, such as characteristics, prices, marketing copy, and digital assets, among other things. This allows visitors to your website to gain a complete understanding of your products and make them accessible, which helps your business stand out from the competitors. As a result, managing your product portfolio becomes increasingly important for your company. The merchants will invest in your business if you have a well-maintained catalogue. Catalog management has been shown to be an effective method of streamlining workflows by minimizing the complexities of corporate operations.
What is Product Catalogue Management in Ecommerce?
Product catalogue management can be defined as a strategy method to organising, standardising, and disseminating product information in real-time across a variety of sales venues. This is critical in creating an effective customer experience by making accurate and reliable product information available to customers and end-users 24 hours a day, seven days a week.
Product catalogue systems are critical for retailers to meet changing customer needs for accurate, trustworthy, and authentic product-related information across a variety of devices and platforms.
A reliable and effective product catalogue system is the only way to address this.
5 Challenges and Solutions for Managing Ecommerce Catalogues
It becomes more difficult to maintain an authentic ecommerce product list as your business grows.
However, there are a number of remedies to typical problems that can make the process go more smoothly.
Here's a quick rundown of the most frequent catalogue management issues and how to address them.
1. Using multiple platforms to sell
Selling your products across numerous sales channels can be challenging to keep up with. Different sales channels may have different product information formulations. You'll need to keep track of which channels demand particular data and how buyers interact with product details. In addition, you must verify that product information is consistent across all channels.
Implement inventory management software as a solution.
An inventory management software makes it simpler to organise available products, as well as to categorise and organise commodities based on their commonalities. It also makes inventory tracking across various sales platforms a lot easier.
On the market, there are a variety of inventory management options. Large, well-known brands frequently use an ERP inventory system, although it can be expensive.
2. Establishing customer trust
Customers can find everything they need with proper online catalogue management. For example, you may lose a potential sale if a shopper looks for a red top only to find a black top on your online store.
Furthermore, when browsing things online, some customers are unclear of what they want to buy. Customers may find it more difficult to find what they're looking for based on product category (e.g., pants) or precise detail if they can't freely navigate around a store's online catalogue (e.g., size 7).
Create a pleasant user experience as a solution.
Customers were 1.8 times more probable to add to basket when searching for a product, according to Shopify. One of the best ways to earn your consumers' trust, help them to find what they're searching for, and keep coming back is to provide an excellent user experience.
Customers can browse through your online store and find the appropriate item to add to their cart if you provide detailed product information that is easily searchable.
3. Insensitivity to the needs of various audiences
Some ecommerce stores offer different catalogues for distinct audiences, such as one for direct-to-consumer orders and another one for business-to-business orders.
One common blunder is failing to assess the catalog's target demographic. As a result, information in different catalogues is often too similar. This can be problematic, especially if you only want B2B clients to see bulk pricing.
It's vital to make sure you're displaying the appropriate information for different types of catalogues dependent on the target audience.
Keep the consumer in mind as a solution.
The easiest method to streamline multiple product catalogues depending on different customers is to think about all of them while curating a catalogue and setting it up in your ecommerce platform.
Then, by using an inventory system to automatically display the appropriate information and details for each audience, you may reduce manual labour and enhance accuracy and consistency.
4. Excessive returns
Poor product cataloguing might result in a higher number of ecommerce returns and a loss of brand loyalty.
Returns are unavoidable, but if they are occurring as a result of faulty or inadequate product information, there is an opportunity to improve catalogue management to boost sales.
Consistent product catalogues are the solution.
Always use precise descriptions in your product catalogues to provide all of the info your buyers require.
To avoid mistakes, link the right image to the item if you use product images. Consider the type of goods you sell as well as the most important factors to consider when making a purchase. Furniture, for example, should always exhibit its weight, materials, and dimensions, whereas food should always display its weight, material, and dimensions.
5. Product labels that aren't correct
Product tags on a store's website assist identify products by kind, making it easier to find and search for them on your online marketplace.
Internal activities, such as inventory tracking at the SKU level throughout marketplaces and in distribution facilities, are also aided.
Product tags will be wrong as a result of poor catalogue management, resulting in internal inefficiencies and customers seeing incorrect information.
Create a labelling system for your products as a solution.
Most major ecommerce platforms, including Shopify, WooCommerce, and BigCommerce, enable you to tag products as they are added to your online store.
It simplifies the process of upgrading your online catalogues by storing all of the tags in one central area. This offers improved inventory control and allows you to improve logistical operations by allowing your consumers to simply explore and find properly labelled items.
Best Practices for Managing an eCommerce Product Catalog
Product catalogues have become a numbers game. You can become lost in a maze of uneven and unreliable product experiences if you don't follow the best practises for eCommerce product catalogue management. You'll be at the mercy of your manual work, which might cost you a lot of time and money. Here are some things to consider
1. Organize and manage the procedure
That necessitates the dismantling of silos. Ascertain that internal and external stakeholders are aware of the catalogue management process. Provide roles and authorization flows for database modifications. Make information about the process available to wholesalers and other external stakeholders who might want to add products when the time comes. The product description and imaging processes, as well as the documentation for new stock-keeping units, must be known to internal stakeholders (SKUs). SKUs can be used to automate real-time reorder point notifications and inventory counts.
2. Develop and maintain trust
Customers should feel at ease when they shop on your e-commerce site. Make that the product's technical specs, photos, videos, inventory status, units of measurement, and product applications are all up to date.
3. Suggestions for related and complementary items
We've all been to a physical store to make a purchase. Products you could have forgotten or ignored are within sight at the checkout area before you pull out your credit card to finish the transaction. In an e-commerce environment, it operates the same way. If customers haven't found the specific thing they're looking for, they should be given options or encouraged to browse. If you want to boost the average order value, don't be hesitant to upsell and cross-sell related and alternative products.
4. Be creative
Customers who are uncertain of what they want may want comparisons in order to focus their attention on a merchant's large product range. Customers, on the other hand, may be annoyed by e-commerce companies that demand specific product descriptions. Innovative search queries, easy drop-down navigation, and engaging bots can all help to solve this problem.
5. Sort products correctly
Customers demand dynamic sorting and search filters to help them make decisions. This entails ensuring that all specifications and measurement units are uniformly labelled.
6. Last but not least, don't overlook the classic catalogue
It really doesn't mean it's ineffective or outmoded just because it's a print product that came in the mail. The online and offline catalogues should work together to create a seamless experience. Make the offline catalogue a comprehensive overview guide for a better knowledge of the online catalog's products. Likewise, in the other direction: To create an engaging experience, print catalogues should incorporate consistent branding, price, packaging, and QR codes.
Product catalogue management systems that are efficient save time and money while ensuring that product information is accurate, standardised, and consistent across all channels.
Product catalogue management is more than just creating and maintaining product information across numerous sales channels. To achieve higher business growth and ROI, you'll need a strong product catalogue management system.
When faced with a plethora of choices, businesses may find it difficult to choose the best product catalogue management system. Please contact us if you require a simple and speedy answer.