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CustomerEngagementFacts

How the customer's account is engaging with the buyer app and portal, across every user on the account.

type CustomerEngagementFacts {
  abandonedPaymentValue30d: Float!
  abandonedPayments30d: Int!
  activeUsers30d: Int!
  appCartAdds30d: Int!
  appCartRemoves30d: Int!
  appProductViews30d: Int!
  appSearches30d: Int!
  appZeroResultSearches30d: Int!
  checkoutBlocked7d: Int!
  comparisonActiveUsers30d: Int!
  emailOpenRatePct: Float
  lastAppActivityAt: DateTime
  lastAppPlatform: String
  lastAppVersion: String
  lastCheckoutBlockReason: String
  lastCustomerReplyAt: DateTime
  lastLoginAt: DateTime
  logins30d: Int!
  mostViewedProducts: [CustomerViewedProduct!]!
  openCartIdleHours: Int
  openCartItemCount: Int!
  openCartUpdatedAt: DateTime
  openCartValue: Float
  portalUserCount: Int!
}

Fields

`CustomerEngagementFacts.abandonedPaymentValue30d` ● `Float!` non-null scalar

The value of those orders, in the base currency.

`CustomerEngagementFacts.abandonedPayments30d` ● `Int!` non-null scalar

How many online checkouts closed unpaid in 30 days, cancelled or expired.

`CustomerEngagementFacts.activeUsers30d` ● `Int!` non-null scalar

How many different customer users had a session in those 30 days.

`CustomerEngagementFacts.appCartAdds30d` ● `Int!` non-null scalar

Add-to-cart actions in 30 days.

`CustomerEngagementFacts.appCartRemoves30d` ● `Int!` non-null scalar

Remove-from-cart actions in 30 days.

`CustomerEngagementFacts.appProductViews30d` ● `Int!` non-null scalar

Product detail views in 30 days, in the app and portal.

`CustomerEngagementFacts.appSearches30d` ● `Int!` non-null scalar

Catalogue searches in 30 days. The search term is never stored.

`CustomerEngagementFacts.appZeroResultSearches30d` ● `Int!` non-null scalar

Of those, searches that returned no product.

`CustomerEngagementFacts.checkoutBlocked7d` ● `Int!` non-null scalar

How many checkouts the server refused in the 7 days to the end of the period.

`CustomerEngagementFacts.comparisonActiveUsers30d` ● `Int!` non-null scalar

The same count for the 30 days before. It is a lower bound, since old session rows can be deleted.

`CustomerEngagementFacts.emailOpenRatePct` ● `Float` scalar

The share of outbound emails opened, from the same figure as the quotes section.

`CustomerEngagementFacts.lastAppActivityAt` ● `DateTime` scalar

When the app was last used.

`CustomerEngagementFacts.lastAppPlatform` ● `String` scalar

The most recent app platform: android, ios or web.

`CustomerEngagementFacts.lastAppVersion` ● `String` scalar

The most recent app version.

`CustomerEngagementFacts.lastCheckoutBlockReason` ● `String` scalar

The reason for the latest refusal.

`CustomerEngagementFacts.lastCustomerReplyAt` ● `DateTime` scalar

When the customer last replied to a quote in the period.

The most recent session over the whole history up to the end of the period.

`CustomerEngagementFacts.logins30d` ● `Int!` non-null scalar

How many sessions the customer's users started in the 30 days to the end of the period.

`CustomerEngagementFacts.mostViewedProducts` ● `[CustomerViewedProduct!]!` non-null object

The most viewed products, at most five, most views first.

`CustomerEngagementFacts.openCartIdleHours` ● `Int` scalar

Whole hours since the busiest cart last changed, measured from the end of the period.

`CustomerEngagementFacts.openCartItemCount` ● `Int!` non-null scalar

How many items the active carts hold.

`CustomerEngagementFacts.openCartUpdatedAt` ● `DateTime` scalar

When the carts last changed.

`CustomerEngagementFacts.openCartValue` ● `Float` scalar

The value of every active cart on the account. Empty when there is no active cart.

`CustomerEngagementFacts.portalUserCount` ● `Int!` non-null scalar

How many customer users are set up on the account, active or not.

Member Of

CustomerInsights object

Fields
Member Of