CopilotMemorySwitchType

Whether the copilot may remember anything for the caller, and where that was decided.

type CopilotMemorySwitchType {
  enabled: Boolean!
  learningAvailable: Boolean!
  learningEnabled: Boolean!
  learningLocked: Boolean!
  learningSignals: Boolean!
  learningSource: String!
  organizationLocked: Boolean!
  playbookMode: String!
  source: String!
}

Fields

CopilotMemorySwitchType.enabled ● Boolean! non-null scalar

True when memory is on for the caller.

CopilotMemorySwitchType.learningAvailable ● Boolean! non-null scalar

True when the organization has learning switched on. The console hides the row otherwise.

CopilotMemorySwitchType.learningEnabled ● Boolean! non-null scalar

True when the copilot learns from the caller's activity. Off whenever memory is off.

CopilotMemorySwitchType.learningLocked ● Boolean! non-null scalar

True when the organization turned learning or memory off, so the console locks the row.

CopilotMemorySwitchType.learningSignals ● Boolean! non-null scalar

True when the console may ask why a card was rejected.

CopilotMemorySwitchType.learningSource ● String! non-null scalar

Where the learning setting comes from: user, organization, default or unavailable.

CopilotMemorySwitchType.organizationLocked ● Boolean! non-null scalar

True when the organization turned memory off and one person cannot turn it back on for themselves.

CopilotMemorySwitchType.playbookMode ● String! non-null scalar

The playbook mode: off, shadow or on. The console shows the playbook editor unless it is off.

CopilotMemorySwitchType.source ● String! non-null scalar

Where the setting comes from: user, organization, default or unavailable.

Returned By

copilotMemoryEnabled query ● setCopilotMemoryEnabled mutation